If you are an Internet marketer in the Greater Los Angeles Area, and have Time Warner as your cable internet provider, you may have experienced delays and Internet connectivity problems with the NETGEAR Advanced Cable Modem Gateway CGD24D router. I have killed many days because of this in the past. Specifically, packet loss and horrible download speeds. My packet loss was between 94% and 98% consistently until we sourced the problem to something called IP Stacking in combination with other router settings.
I’ve had nearly a year of off and on connectivity issues with Time Warner and today I think they fixed it. As an IMer, I’m constantly on the Web and taking calls via Skype, InstantPresenter, and GoToMeeting, where my clients consistently complain about me cutting out. The problem could have taken down my consulting business had it not been for the extra $1k or so I paid Verizon for my cell phone dial-in alternative.
Mario, the supervising technician from Time Warner just left a few moments ago after solving the puzzle, so I thought I’d share what the solution was so that others can benefit as well.
My Current Setup
How to Fix Time Warner Packet Loss Problem
Specific to the NETGEAR CGD24D router configurations, here is how to fix the packet loss issue:
- Go to 192.168.0.1
- Use the username mso and password changeme
- In the side navigation, choose Services under Content Filtering
- Uncheck all of the option boxes
If the issue continues, contact your cable provider.
What’s Next for Me
I’m going to be monitoring my connection over the last few days and will also be upgrading to the new Turbo Plus (20 download x 2 upload) service. Thanks to Eva from the office of the President of Time Warner, I was able to not only get this issue escalated but was also credited for charges incurred as a result of them not being able to fix the problem. I recommend you do the same if you’re running a home-based business and have lost revenue or killed a day from Time Warner packet loss.
{ 5 comments… read them below or add one }
been dealing with exact same problem. thanks so much. totally helped.
98 percent loss with a modem they provide you? what garbage. i hope they gave you a refund. ha, yeah, right.
was there any offer of credit, retroactive or other?
oh wait, saw that, whoops. thanks again.
Just wanted to say thanks… I had techs called out 3 times and had the modem changed and still had the same exact packet loss issue. So frustrating! The modem settings you demonstrated completely fixed the issue. =D
I’m having insane issues similar to this with Time Warner, I just switched from Charter (was forced to due to a move). I really hope this works, thanks.
Thanks SO MUCH for posting this fix. I just had THREE techs come out who saw my 98% packet loss but said “I can ping yahoo, your connection is fine.”
I was about to switch back to AT&T due to the pure ignorance/incompetence of their technicians until I found how to take care of it myself (from your page).